Privacy Policy

Introduction

Cloud Motion Hospitality LLC dba Boujiemana (“Boujiemana,” “we,” “us” or “our”) respect your privacy and take your privacy seriously.  We are committed to handling personal information responsibly and in compliance with applicable laws. This policy describes the types of information we may collect from you or that you may provide when you visit the website http://www.boujiemana.com (our “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On this Website.
• In email, text, and other electronic messages between you and this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Boujiemana or any third party; or
• Any third party including through any application or content (including advertising) that may link to or be accessible from or on the Website

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at privacy@boujiemana.com.

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see “Your States Privacy Rights” section for more information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, e-mail address, and telephone number (“personal information“);
• That is about you but individually does not identify you, such as dining preferences;
• Other information you may provide to us, such as through our “Contact Us” feature; and/or
• About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Information you provide when communicating with us via AI-assisted telephone systems, including voice inputs and call-related information.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
• From third parties, for example, our business partners.

Information You Provide to Us 

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of requesting reservations or inquiring about services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.

You also may provide information to be published or displayed (hereinafter, “posted“) on public areas of the Website or transmitted to other users of the Website or third parties (collectively, “User Contributions“). Your User Contributions are posted on and transmitted to others at your own risk. Although please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is only statistical data and does not include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

Use of AI-Powered Communication Tools

We may use third-party service providers that incorporate artificial intelligence (“AI”) technologies to assist in handling customer communications, including telephone calls. One such provider is RingCentral AI Receptionist. When you contact us by phone, this AI system may collect and process information you provide during the call, such as your name, contact information, reservation details, or other information you choose to share.

How this information is processed:

• The AI system processes information in real time solely to respond to and manage your inquiry.
• The service operates under a “zero data retention” policy, meaning that call inputs and responses are maintained only temporarily in memory to facilitate the interaction and are not stored, recorded, or retained by the AI provider.
• Information processed through this system is not used to train artificial intelligence or machine learning models.

We require our service providers, including RingCentral, to:

• Maintain the confidentiality of personal information;
• Use personal information only for the limited purpose of providing services to us; and
• Comply with applicable privacy and data protection laws.

We treat information collected through AI-assisted communications consistently with this Privacy Policy.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To allow you to participate in interactive features on our Website.
• To respond to and manage customer inquiries using AI-assisted communication tools.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

For more information, see “Choices About How We Use and Disclose Your Information” section.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect, or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and technology partners (including AI communication providers) that perform services on our behalf. These parties are contractually obligated to:
  • Use personal information only for specified business purposes;
  • Not retain, use, or disclose personal information for any purpose other than providing services to us;
  • Not sell or share personal information; and
  • Comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Boujiemana’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Boujiemana about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Boujiemana, our customers, or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website (https://thenai.org/opt-out/).

Residents of certain states, such as California, Nevada, Colorado, Virginia and Utah may have additional personal rights and choices.  Please see “Your State Privacy Rights” for more information. 

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To learn more about California residents’ privacy rights, please review the following separate notices:

Boujiemana’s Privacy Notice for California Residents

Boujiemana’s California Employee and Job Applicant Privacy Notice Regarding the Collection of Personal Information

Both policies can be found at www.boujiemana.com

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits California residents to request certain information regarding our disclosure of their information to third parties for the third parties for direct marketing purposes.  To make such a request, please contact us by sending an email to privacy@boujiemana.com or write us at: 3545 Aero Court, Suite B, San Diego, CA 92123.

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Data portability.
• Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

• Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose.
• Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights please send an email to privacy@boujiemana.com or call (760) 826-8543. To appeal a decision regarding a consumer rights request please file an appeal either emailing privacy@boujiemana.com or by mailing the appeal to: 3545 Aero Court, Suite B, San Diego, Ca 92123.  A member of the team will respond to the appeal within 45 days of receipt disclosing the outcome of the appeal and the explanation for the decision.  If there are any concerns regarding the results of an appeal, the consumer has the right to contact the State Attorney General.

Nevada residents who wish to exercise their sale opt-out rights may submit a request by contacting Boujiemana at: (760) 826-8543 or privacy@boujiemana.com.  However, please know we do not currently sell data triggering that statute’s opt-out requirements.

Do Not Sell Notice

Please be advised that we do not and have not sold any personal information in the last 12 (twelve) months.  Likewise, we do not have any future plans to sell personal information.  However, we respect your privacy and understand that you will want to ensure your personal information is not sold.  Any questions regarding our practices or request for your information to not be sold can always be sent to privacy@boujiemana.com.

Request to Delete/Right to be Forgotten

If you would like to submit a “request to delete,” “request to be forgotten,” or have a question regarding what personal information has been collected, please send an email to privacy@boujiemana.com or call (760)826-8543.  We will confirm receipt of request in 10 days and respond within 45 days. We will log any requests received. Please note there are exceptions which allow a business to not delete information in certain situations. Those include when the information is necessary to:

• Complete a transaction.
• Provide a good/service the consumer has requested.
• Perform a contract.
• Detect security incidents.
• Protect against “malicious, deceptive, fraudulent, or illegal” activities.
• Prosecute people responsible for “malicious, deceptive, fraudulent, or illegal” activities.
• “Debug to identify and repair errors that impair existing intended functionality.”
• Ensure the exercise of free speech.
• Ensure the business can exercise “another right provided for by law.”
• Comply with a legal obligation.

We will make you aware of whether any of these exceptions exists and what information will be held in our response to you. 

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page.  If we make material changes to how we treat our users’ personal information, we will notify you by through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Boujiemana

Attn: Privacy Team

3545 Aero Court, Suite B

San Diego, CA 92123

privacy@boujiemana.com

(760)826-8543

We will investigate any complaints received and do our best to resolve them with you as soon as possible. You can also submit a user access request to obtain any of your personal data which will be processed within 30 days.

Complaints and Dispute Resolution

To register a complaint or concern, please reach out utilizing the contact information above.  We will respond within 30 days.  If you still believe that your complaint or dispute has not been resolved, you can invoke binding arbitration (if permitted with respect to your complaint).  The location of the arbitration will be San Diego, California.